At SignUpGenius, protecting our users is a top priority. To help keep our community safe and prevent online fraud, we verify the identities of our users through a trusted tool called Persona.
Don't worry — it's a quick, one-time process, and SignUpGenius uses your information solely for identity verification. Nothing more!
Steps for verifying your identity
Before submitting a withdrawal request, you'll need to verify your identity. This process involves providing documentation and taking a selfie. Here are some tips to help ensure a smooth verification process.
When validating your identity, you simply need to follow the on-screen prompts, which will walk you through the following steps:
- Select your country
- Select an ID type (driver license, state ID, etc.)
- Upload (or take) a photo of your ID (front and back)
- Take a selfie (looking forward and side to side)
While taking the steps above, if you prefer to do the verification on another device, you’ll be given the option to do so (i.e., if it’s easier to take a photo using your mobile phone versus your computer, etc.).
While the verification process is pretty straightforward, occasionally, a device or reflection will not cooperate. For times like these, please see our troubleshooting tips below.
Tips when uploading your ID
- Read the instructions carefully
First and foremost, it's important to read the instructions carefully. Failure to follow the instructions correctly can result in delays or even rejection of your withdrawal request.
- Ensure your documents are up to date
Make sure the document you provide is current and valid. Expired IDs, passports, or other documents won't be accepted, so double-check the expiration date before submitting them. If you need to renew your documents, do so in advance of the verification process to avoid any delays.
- Use good lighting and a clear background
When taking or uploading a photo of your ID, make sure:- You’re in a well-lit area.
- Your fingers are not obstructing any portion of your ID.
- There are no window or light reflections visible on your ID (this can make it illegible). If you’re taking a photo on a laptop, sometimes tilting the screen somewhat forward to block light reflections can be helpful.
- Your camera or webcam is clean so you can get the clearest photo possible.
- If you’re having trouble taking a live photo of your ID, especially on a laptop or desktop, we strongly recommend that you take a photo of your ID (front and back) on a flat surface with your mobile device laying it on a simple, contrasting background, and then upload the photos.
Tips when taking a selfie
- Choose a plain background
When taking a selfie, choose a plain background to avoid any distractions.
- Remove any obstructions
Remove any hats, glasses, or other accessories that may obstruct your face. Your face should be clearly visible in the photo.
- Position face correctly
Make sure your face is aligned within the outline shown on the selfie prompt. It’s important to not be too close or too far away when taking your selfie. As a general guideline, for most people, the selfie should only need to include your head and shoulders.
- Capture all three selfie angles
During the verification process, you will be instructed to turn your head to the left, center, and right to capture three different angles of your face. Be sure to follow these instructions carefully. Persona will give you validation once each angle has been properly captured.
- Use good lighting
Take the selfie in good lighting and hold the camera steady to avoid blurriness or distortion.