Gone are the days of tying a string around your finger. We send reminder emails to ensure that Jordan doesn't forget to make the 200 candied apples for the school carnival. Thankfully, it's easy to check your settings and make sure email notifications go out when you need them to.
Setting Up Reminders
Log into your account and click the Created tab. Locate your sign up and click the orange text reading Edit sign up. Go to Settings tab in sign up builder. In this section, scroll down to the Preferences heading and select the Notifications tab to select your reminder email preferences. Remember to click the green button at the end of the page to save any changes.
If you choose to have reminders go out, they will be sent automatically. Automatic reminders are offered only with date-specific formats. If your sign up is using the Slots Only format, automatic reminders will not be available.
If you do not see the reminder option from the Settings tab, and your sign up is using a date-specific format, it may be that your account settings are locked. Click on the circle with your initials or profile picture in the upper right corner and select Settings. Move to the Sign Ups tab. Locked sign up settings will not display when you are creating or editing a sign up.
View Reminder Sends
You can view the details of emails and reminders sent from your account. Go to Messages located on the left side of your Sign Ups page. From Messages, click the Sent tab. Click the column heading for Sent and your messages will sort by the date that they were sent from your account. When you click on the gear icon to the upper right of the Sent Messages, you can choose from the Display Options to show reminder emails only. You can then click the Stats icon to the far right of each reminder notification to see who signed up and received a reminder for the event.
Improve Reminder Email Delivery
We have no control over spam settings, so some participants may have reminders that end up in their spam folder. Occasionally, there are problems with email providers completely blocking a reminder because they think it's spam (which means it won't even show up in the spam folder). The user would then need to add info@signupgenius.com to their email contacts so that all future emails can be delivered to their inbox.