As part of our ongoing efforts to remain compliant with regulatory requirements, SignUpGenius has introduced Transparent Pricing in specific states with fee transparency legislation on payment pages where fees are passed on to the payer.
SignUpGenius's transparent pricing experience ensures that payers can see accurate, all-inclusive pricing when viewing items on a payment page so there are no surprises at checkout. This experience currently only applies to specific states with specific transparency laws to help organizers remain compliant.
Please note that taxes and shipping are not included in item pricing and will still be applied separately at checkout.
Transparent Pricing FAQs
Why does SignUpGenius include fees in the item price?
In certain states, regulations require fees to be fully disclosed and included in the price payers see upfront. Transparent Pricing aims to achieve compliance with these regulations and builds trust by providing payers with the amount they’ll pay at checkout.What if I don’t want fees to be added to my item pricing?
If you are located within a state that has fee transparency legislation, but you do not want fees added to your item pricing, the best option is to change your fee settings and opt to absorb fees. If you choose to absorb fees, most organizers typically increase their item pricing slightly to cover costs. This is a great way to cover organizer costs while presenting a no-fee experience to your community. Learn more about adjusting your fee settings.Why does item pricing adjust after the first item is added to the cart?
SignUpGenius fees include a variable (processing) and fixed (per-order) fee. To show the most accurate all-inclusive price upfront, all items will initially have both the processing fee and per-order fee added to them. After the first item is added to the cart, item pricing will adjust to exclude the per-order fee because it is then accounted for in the payer’s Order Summary (cart).If I have eCheck enabled at checkout, how do I communicate that there’s a lower-cost payment method available?
SignUpGenius chooses to display fees based on the most common payment method (credit card). If you have eCheck enabled, you may want to promote this option in your communications or include a note in your page description to inform payers about the lower-cost payment option available at checkout.Why am I (or my payers) seeing the Transparent Pricing experience when I’m not located in a state with related legislation?
SignUpGenius uses a combination of factors to know when to display the Transparent Pricing experience — some of which include geo-location detection. At times this can result in inaccuracies. If you are an organizer and believe your collections should not be subject to Transparent Pricing, please contact SignUpGenius Support. Also keep in mind that even if you, as the creator, are not located in a state with fee transparency laws, it’s possible that someone in your community could still see the Transparent Pricing experience if they are viewing your collection from within a state with transparency legislation.