When you add tickets to your Payment Page, everyone who buys one gets a QR code ticket by email. As the Organizer, you can scan those tickets using the SignUpGenius mobile app for seamless check-in.
Scan tickets using the mobile app
You can accept tickets in the iOS or Android app two ways:
- Scanning the QR code ticket
- Entering the ticket number manually
As the Organizer, follow these steps to scan tickets:
- Log in to the SignUpGenius mobile app.
- Select the Payment Page you want to scan tickets for.
- Tap the teal Scan Tickets button.
- Allow the app to access your camera if prompted. Scanning won't work without it.
- Hold your camera over the QR code on the Participant's ticket. If a code won't scan, tap Manual Check-In and enter the ticket number instead.
- When the Done! screen appears, scan the next ticket or exit scanning.
Allow volunteers to scan tickets with an Event Code
An Event Code lets team members scan tickets at the door without your login credentials. To create one, go to your Payment Page's Share step, select Share an Event Code, and click New Event Code. For sharing options and ways to manage your code, see Use Event Codes to Accept In-Person Payments.
Understand ticket scanning errors
If a scan doesn't show the Done! screen, one of these is usually the reason:
- Already redeemed: The ticket has already been scanned. The error screen shows the redemption date.
- Revoked or refunded: The ticket is no longer valid.
- Unrecognized: The QR code isn't from the SignUpGenius ticketing platform.
In any of these cases, the Participant likely doesn't have a valid ticket. Ask them to check their inbox for a newer QR code ticket, or to contact whoever purchased it.