As an organizer, you're in control! You can issue full or partial refunds to payers directly from the Manage view of your payment page — quick and hassle-free.
About refunds
Here are a few important points related to refunds:
- All payments must clear before they can be refunded.
- Refunds on echecks must be made within 90 days of the original payment date.
- There must be sufficient funds in a collection to make a refund.
Steps to issue a refund
- From Build > Manage, click the three dots to the right of the payer’s name and select "Refunds" from the drop-down menu.
- Select the quantity that needs to be refunded for each item that needs to be refunded. Once you select the quantity, it will automatically increase the amount to be refunded.
- Shipping, taxes and partial refunds must be entered manually in the "Additional Refund" field.
- Verify the amounts to be sure they are correct, because a refund cannot be undone.
- Click "Refund".
Note
- Upon making a refund, SignUpGenius will automatically send a refund confirmation email to both the payer and the organizer.
- The refunded amount make take up to 5-10 business days to be credited to the payers original payment source.
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Common questions
Can I refund if I've withdrawn all funds on my payment page?
If you have a U.S.-currency account and you've already withdrawn all funds on your payment page, you can do this by first "funding" your page. Funding a payment page allows you to add a balance to the page by making a bank transfer (echeck) payment. It can take 3-5 business days for your funding payment to clear. Once it clears, you'll have funds available in order to initiate a refund. You can fund your payment page by going to Manage > Balance Summary and clicking on "Fund Payment Page" on the left.
Can I make a partial refund?
Organizers can issue partial refunds on payments by refunding only one of several items or by refunding only a partial dollar amount. To issue a partial dollar amount refund, follow these steps:
- Click the three dots to the right of the payer's name and select the "Refund" button.
- On the next view, use the "Additional Refund" field to enter in the specific amount of the partial refund.
- A refund confirmation email will be sent to the payer and to the organizer. It typically takes 5-10 business days for a refund to be reflected on a payer's credit card.