When you collect money using SignUpGenius, there’s a minimal amount of information needed to validate identity and prevent fraud.
Minimum required information
The minimum information required to collect money on SignUpGenius includes:
- Legal first and last name
- Address
- Date of birth
- Last four of SSN
- Mobile phone
- Identity verification (ID upload and real-time photo)
- Tax ID (only required if you select "organization" account type)
The purpose of this information is to verify the identity of the individual collecting on the platform (and/or managing the SignUpGenius account). It is required due to federal regulation (the US Patriot Act) and to prevent online fraud.The information noted above is requested within Withdrawal Settings > Payment profile, and you'll see a prompt to complete this information from your Payment Page manage view.
While we give you a brief grace period in which to complete this information (and even allow you to create a payment page and start collecting small sums), we recommend completing all requested fields as soon as possible.
Once within Withdrawal Settings > Payment profile, simply enter the required information and click "Save". Be sure to also navigate to the "Security settings" view, which will prompt you to enter and confirm your phone number for two-factor authentication if this has not yet been done.The information noted above is requested within Withdrawal Settings > Payment profile, and you'll see a prompt to complete this information from your Payment Page manage view.
While we give you a brief grace period in which to complete this information (and even allow you to create a payment page and start collecting small sums), we recommend completing all requested fields as soon as possible.
Once within Withdrawal Settings > Payment profile, simply enter the required information and click "Save". Be sure to also navigate to the "Security settings" view, which will prompt you to enter and confirm your phone number for two-factor authentication if this has not yet been done.
It’s important to enter valid personal information when fields are requested. If inaccurate information is provided, it will be rejected by the payment processor and more identity information will be required.
Why we might need more information
In some cases, such as when large sums are collected or when the payment processor cannot validate the minimum information provided, we may need to collect more information, which can sometimes include providing your full SSN.
Complete your profile
The information noted above is requested within Withdrawal Settings > Payment profile, and you'll see a prompt to complete this information from your Payment Page manage view.
While we give you a brief grace period in which to complete this information (and even allow you to create a payment page and start collecting small sums), we recommend completing all requested fields as soon as possible.
Once within Withdrawal Settings > Payment profile, simply enter the required information and click "Save". Be sure to also navigate to the "Security settings" view, which will prompt you to enter and confirm your phone number for two-factor authentication if this has not yet been done.
Select an account type (individual or organization)
During initial onboarding to payments, you will be prompted to choose whether you prefer an "Individual" account or an "Organization" account. We recommend an individual account if you are collecting for something that is not associated with an organization or if you’re collecting small sums.
If you are collecting on behalf of an organization that has an associated tax ID, and/or if you plan to collect large sums, we strongly recommend that you select an "Organization” account during sign up. If you select an organization account , you will need to provide two additional pieces of information including:
- Business Tax ID
- Business address
If for some reason you need to change your account type after signing up, you can do by contacting SignUpGenius Support to make this change.