If you've tried to save or publish a sign up and run into an unexpected error, a word or phrase in your text may have been caught by our content filter. This article explains why that happens and what to do if it's blocking something completely legitimate.
Why This Happens
SignUpGenius uses an automated content filter to help keep the platform safe by catching language that may violate our Terms of Service. It's a helpful tool, but it isn't perfect and it can occasionally flag a word or phrase that's part of a completely legitimate sign up.
What To Do
Don't try to guess your way around it. Instead, reach out to our Support team directly so we can review the flagged text and clear it for you.
When you contact us, include:
- The name of your sign up
- The specific field where the error appears (event title, item description, slot entry, or a custom question)
- A brief description of what you were trying to enter
What Happens Next
Once we hear from you, we'll take a closer look and work with you directly to resolve it. We're also continuing to improve the filter itself