Scammers sometimes impersonate well-known brands and platforms to try to trick people into clicking a link or handing over personal information. SignUpGenius is occasionally used as one of those disguises. This isn't unique to us; it happens across nearly every platform that sends automated emails. Here's how to tell a genuine SignUpGenius email from an impersonation, and what to do if something looks off.
Double-check the "From" address
It's possible for scammers to fake the name and address you see in your inbox so an email that appears to come from info@signupgenius.com isn't automatically genuine. Don't rely on the From field by itself. Check these instead:
- The Reply-To address: Scammers can fake the From field, but often can't fake this one. Check whether the address is unrelated or unfamiliar.
- The message headers, if your email shows them. These reveal the actual originating server, which won't match ours in a spoofed email.
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The content. This is usually the clearest giveaway. SignUpGenius will never:
- Send you a payment notification or receipt for a third-party service (like a "protection plan" or unrelated subscription)
- Ask you to log in or enter personal information directly from a payment or billing notification
- Pressure you to call a phone number to resolve an urgent charge
If an email is trying to alarm you into acting fast, slow down. That urgency is the scam, not a real signal from us.
Not sure if a sign up invite is genuine?
If you received an invitation or reminder and you're not sure the event or organizer is legitimate, the safest way to confirm is to contact the sign up's creator directly rather than clicking anything in the email:
- Sign ups list the organizer's name and a way to reach them.
- You can also use the Contact Sign Up Creator option, available from the sign-up page itself, to ask them directly whether the invite is real.
This is a good habit any time an email feels slightly off, even if you can't point to exactly why.
If you clicked a link or entered information
No harm in double-checking, even after the fact:
- Don't enter anything further on a page you reached through a suspicious email.
- Change your password for SignUpGenius and anywhere else you've reused it if you entered login credentials.
- Contact your bank or card provider right away if you entered payment information.
- Report the email as phishing in your email client. This helps your provider filter similar attempts in the future.
Still not sure?
Contact support and share what you received — we're happy to confirm whether something is genuinely from us.