By default, Participants pay transactional convenience fees at checkout. This article explains how to change that either by having the Organizer absorb all fees or giving Participants the choice to cover fees on their own.
Have the organizer absorb fees
- On your Payment Page, edit the Settings.
- Under Fees, toggle Cover all or some fees for your payers.
- Choose whether to cover all fees (credit card and echeck) or echeck fees only.
Once you save, the Participant checkout experience will reflect the updated fee arrangement.
Give participants the option to cover fees
If you don't want to absorb fees entirely but want to give Participants the choice:
- On your Payment Page, edit the Settings.
- Under Fees, toggle Cover all or some fees for your payers.
- Choose whether to cover all fees (credit card and echeck) or echeck fees only.
At checkout, Participants won't be charged fees by default. Instead, they'll see a Cover Fees checkbox near the fees section. Hovering over the tooltip next to the checkbox explains that they can optionally cover the small fee amount on the Organizer's behalf. If they check the box, fees are added to their total. If they don't, the Organizer covers them.